If you decide that the product you purchased from us is not exactly what you were looking for, or is the wrong size there is no problem returning it to us. Pursuit Dublin guarantees to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt. Returns are at the customers expense however you can return your items into one of our Pursuit Dublin stores FREE of charge.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund.
All items will be checked before shipping to ensure they are as described and are free from damage or faults.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used.
This usually occurs within 24 hours, but please allow 2-3 days to allow for refund to be cleared by your bank.
Late or Missing Refunds
If you haven’t received a refund within 3 days please contact your bank. There is often some processing time before a refund is cleared. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Please note that:
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
Exceptions: In the interest of health & safety we cannot accept returns of:
Additional non-returnable items:
To make your exchange process as smooth as possible and to avoid your desired item being sold out, we advise placing a new order if you want a different colour or size. You can then return the original item(s) and when return is processed you will receive a refund accordingly.
How can I return items?
Returns in Ireland:
For returns please complete the returns form enclosed with your parcel and send it with your parcel to our below address. Goods should be returned via a traceable service to reach us on or before the return date (it is advisable to make a note of any tracking numbers or proof of postage in case they are required).
Returns are at the customers expense however you can return your item purchased online into our Pursuit Dublin store FREE of charge.
Returning items to Pursuit Dublin Menswear store
You can return any item you purchased online in our Pursuit Dublin store within 14 calendar days of purchase provided you have your receipt and goods for returned are in a resalable condition, unopened with tags and undamaged or won. Our store assistants will refund your original payment card or help you find an alternative product. Refunds to cards can take 3 -5 working days to process and are the responsibility of your card provider. If you do not have your original payment with you and still wish to make a return a Pursuit Dublin gift voucher may be offered to you.
Returning items by post
Return your item to:
14 Duke St, Dublin 2
D02 N722, Ireland
If you have any queries about Returns, please don’t hesitate to contact us